How does a CAD system sort and identify priority calls?

How does a CAD system sort and identify priority calls?

• A. Sorting by priority
• B. Stacking
• C. Queuing
• D. Triaging

Answer: (B)

The main idea is how the system organizes active calls so the most urgent ones are handled first. In a CAD system, priority is managed by stacking: each call is placed on top of a stack so the highest-priority incident sits at the top and can be addressed immediately. This dynamic structure makes it quick to grab the next task without paging through a long list, and it can be updated as new information arrives or as priorities change, with higher-priority calls pushed to the top. This differs from simply sorting by priority, which describes ordering but not the real-time, top-access behavior a dispatch needs. A queuing approach treats calls like a line served in order of arrival, which can delay urgent cases. Triaging refers to the assessment of severity, not the data organization method used to manage the call workflow.

The main idea is how the system organizes active calls so the most urgent ones are handled first. In a CAD system, priority is managed by stacking: each call is placed on top of a stack so the highest-priority incident sits at the top and can be addressed immediately. This dynamic structure makes it quick to grab the next task without paging through a long list, and it can be updated as new information arrives or as priorities change, with higher-priority calls pushed to the top.

This differs from simply sorting by priority, which describes ordering but not the real-time, top-access behavior a dispatch needs. A queuing approach treats calls like a line served in order of arrival, which can delay urgent cases. Triaging refers to the assessment of severity, not the data organization method used to manage the call workflow.